Imagine a world where your phones are always answered, even during the busiest times. Our AI Call Assistance for Optometry uses your existing phone system and phone number, seamlessly integrating with services like Weave. It’s designed to stand by and answer patient calls after just three rings, ensuring your office stays in control while never missing an opportunity.
What Can Our AI Do For You?
Our AI can handle up to 70% of your patient phone calls, offering a smarter, more efficient way to manage your practice:
- Fluent & Knowledgeable Answers: Our AI answers calls with specific, accurate information about your practice.
- Urgent Call Recognition: It intelligently recognizes urgent calls, routing them to 911 or transferring them directly to your staff.
- Seamless Staff Transfers: During office hours, callers who wish to speak with staff are immediately transferred. After hours, the AI can notify you of critical issues.
- Smart Scheduling: It understands your office hours, ensuring calls are answered promptly after work, on weekends, and holidays.
- Comprehensive Practice Knowledge: Our AI knows your locations, doctors, services, availability, insurance provisions, and appointment requirements.
- Effortless Appointment Booking: It can book appointments directly into your EHR/PMS, and even schedule non-exam times for fittings and adjustments.
- Upcoming Features: Soon, our AI will assist with rescheduling, cancellations, appointment confirmations, and provide updates on eyeglasses and contact lenses.
- Proactive Outbound Calling: Get ready for outbound calls for pickup notices, appointment confirmations, and annual vision health checkups, complete with real-time booking.
- Spam Call Management: It can even recognize 1-800 callers and take messages.
- Follow-Up Tasks: For calls your staff can’t immediately answer, the AI can create a follow-up task in your EHR/PMS.
What Our AI Can’t Do (Yet!)
About 30% of patient calls require the personal touch of your staff. Billing issues, deductible questions, and payment discussions are best handled by your team. Our AI can gather information and create a task for follow-up, or immediately transfer calls to staff during business hours. Some things just need a human touch!
What Should You Expect?
- A More Pleasant Office: Say goodbye to “would you hold please?” and frustrating voicemails. Both your patients and staff will appreciate the difference.
- Increased Efficiency: Everyone works better when calls are managed effectively.
- Improved Staffing: Better call management leads to better recruiting and staffing.
- More Patients, No Extra Marketing: Recover 15-20 more appointments each month from missed calls and “2nd Chance” calls prioritized by AI.
- Boosted Patient Retention: Smart outbound recalls will bring more returning patients to your practice.
What’s the Cost?
- $0.99 per AI conversation: Imagine the 200 calls you currently miss each month now working for you!
- $0.99 per outbound call: Choose from pickup notices, appointment confirmations, and/or annual recall vision healthcare checkups. This is a significant saving compared to the $3-4 per call it costs your $20/hr staff to make calls (if they even have time!).
- No Setup Fees. No Annual Contract. Enjoy month-to-month service for as long as you need it.
- FREE 30-Day Trial: Experience the benefits risk-free (credit card and monthly deposit required for full service).
Are you already using ChatGPT, Gemini, or Copilot? If you’ve read this far, you’re likely experiencing changes in your office staff and considering AI.
Let’s talk about how AI call assistance can transform your optometry practice!
