RingIQ.ai has helped optometry offices with more than 300,000 patient phone calls and exam requests. We know that 90% of patients will call to request an eye exam. Online schedule displays and online form requests work well. However, form fills average about 10% of patient exam requests.
The phone is still your main communication for patient exam requests.
When you are ready for artificial intelligence to help you with patient phone calls, RingIQ.ai is ready to help.
But it’s a series of small steps.
Our AI call assistant, Iris, needs to learn from your existing phone calls. It’s not hard. The first step is to use marketing-sourced phone calls via a special phone number on your website. We tell patients the call is recorded for training, connect to the call, and pass the call very quickly to your public phone number. Now, Iris can learn about your practice the way patients talk to you. She learns fast and always remembers.
Second, Iris will scan your website and patient management system. She will learn everything: your location details, your doctors and staff, your appointment schedule, appointment types, insurance benefits, pricing, merchandise selection, and vision care services.
Third, Iris will begin answering night/weekend calls. Then, answer calls during business hours that might reach a busy line or when your staff operator is too busy to respond. The RingIQ.ai dashboard will document every call. Each call will be classified, summarized, and reviewed for possible follow-up to recapture not-booked appointment requests.
Now, when everyone is ready, Iris will begin answering regular business calls, writing back into your EHR/PMS program appointments, and following up on tasks.
Finally, your primary public phone number, INCOMING calls, will get full Iris support.
What do you think you should expect? More booked appointments from your existing marketing and patient calls. Happier patients that don’t have to spend time on hold. Oh, and payroll savings.
Are you ready?
