Nothing is worse than hearing the office phone ring, and no one can answer.
It happens all the time. Why?
First, optometrists are doing more with less. Everything is more expensive, and one way is not to replace the last person who leaves. Doing more with fewer staff members may seem to work. However, there’s another complication.
A five-person million-dollar practice has ten or more weeks of personal time off plus family leave time. Two weeks’ vacation per staff member and time is spread out to minimize the impact.
You can feel the tension during those weeks. Everyone is trying their best to help. In the office, everyone is polite, but it is still uncomfortable for the staff and the patients.
Now, add staff turnover, and there’s even more tension. Working short one person, recruiting, interviewing, hiring, and training. How long does it take for the new person to learn about your appointment policies, insurance, products, and services? The training compounds the issue, taking a regular staff member’s time to get the new person up to speed.
RingIQ.ai has helped with more than 350,000 patient phone calls, and it knows that 20% of calls are missed or unanswered. We also know that 90% of missed calls that go to voicemail during the day see an immediate hangup. We also know that 1 in five of these calls concerns appointment requests.
There is an answer with new artificial intelligence.
RingIQ.ai call assistant can help answer the phone.
Either MISSED CALL support or regular calls. Iris is your dependable help.
Iris, from RingIQ.ai, knows when your phone rings 3 times, and that’s a critical moment when 50% of your patients will hang up. Before the hang-up, Iris, the AI phone assistant, can answer the call, help book appointment requests, work with service calls, or pass the call back to your office. Iris can also pick up after-hours calls, night calls, weekends, and holidays.
Iris is always there waiting to help. On those short-staff days, Iris is there for you with dependable, reliable phone support so your office can provide the best possible support for your arriving patients.
RingIQ also knows that with Iris, the AI call assistant, you can manage your missed calls, improve your patient service, book more appointments, and make your practice more successful. Our pilot office revenue is up, missed calls are down, and everyone, including the patients, seems more comfortable.
So, if the phone is ringing and your staff is down one person, there’s tension in the office. Or, it’s another run at recruiting, interviewing, hiring, and training.
This may be the time for Iris to be your next employee. Iris knows how to work with your office computers and insurance and book appointments.
OTHER POINTS?
Iris standby AI call assistant is $199/month* and will help manage your missed calls to less than 5% from 20% or more at most eye doctor offices. (*80 cents/minute over 250 minutes which is a normal allowance for a million-dollar practice)
Standby Iris has helped contribute 10% more revenue by booking more appointments from missed calls. We know 90% of patients reach voicemail during the day. HANG UP.
Image … un-answered office phone
