Telephone calls are the lifeline for optometrists. RingIQ knows, after helping manage 300,000+ phone calls for optometrists, that calling the office is the patient’s preferred way to book an eye exam.
However, as important as phone calls are to an optometry practice, 20% of phone calls to an eye doctor’s office go unanswered. Most doctors immediately point out that patients call after hours and on weekends. However, 80% of missed calls are during retail business hours. Critically, these missed callers do not call back.
A detailed analysis of missed calls also shows that 20% of the unanswered calls are from people trying to book an eye exam.
Missed calls are missed patients.
AI Call Assistant for Eye Doctors
Most office phone receptionists multitask, greeting patients, taking medical forms, directing office traffic, printing invoices, processing credit cards, AND answering the phone.
It’s more important to work with a patient in the office than to answer a ringing phone, but we know that more than half of patients that are transferred to voicemail HANG UP. Most unanswered callers do not call back.
RingIQ AI Call Assistant
The RingIQ after-hours / busy line / no answer callers can now be helped with a smart, fluent, professional AI agent. An agent that knows your available appointments, your insurance provisions, your services, your pricing, and your practice.
RingIQ.ai is an effective agent for booking appointments.
RingIQ can help reduce your missed calls to less than 5% from the 20% most optometrist offices experience. The RingIQ AI Call Assistant can pick up callers after 5 rings and calls that might find a busy line. Also, pick up after hours and weekend calls. An AI agent that is smart, fluent, and helpful when you cannot be there.
See Immediate Results
Every patient call can be reviewed and reported in the RingIQ Dashboard. You will see appointment requests booked and not booked, call summaries, and understand ways to book more appointments with your existing call flow. Service calls are diagnosed, and critical issues are highlighted for improvement. Most importantly, missed calls are no longer missed.
Offices using the RingIQ Night/busy/missed call service ($799) can see 12-15 more patient appointments/month, worth as much as $6000 in revenue. Or, they can miss these calls, and patients will find another provider who answered the phone.
One more thing. With RingIQ’s 24/7 AI Call Assistant, you’ll never find yourself short a receptionist due to unexpected situations like the dreaded “not coming in today” call.
The RingIQ AI Call Assistant is there 24/7 to pick up missed calls.
