For AI helping consumers, the top reason for 71% is “faster customer service”. Also, 59% said help with booking appointments.
This is a December 2024 survey with over 8,000 participants conducted by Salesforce, Inc., a CRM business with 150,000 clients.
What does this mean for optometry? The question RingIQ often gets is, will patients use AI call assistance? The answer follows the survey result.
YES. Vision care patients will use AI to book appointments and ask, “Are my glasses ready?”
All the pressure on retail optical care coming from rising prices, increasing payroll, staff turnover/re-training, and everyone wants an Amazon-like service.
RingIQ built an AI call assistant to help your office with patient service. RingIQ.ai call assistant, we call Iris, can stand by silently, and if your office phone rings more than three times, Iris will automatically answer. Iris can greet your patients, recognize emergency calls, understand how urgent call are different, book appointments with your CrystalPM calendar, and take the patient’s information for other issues.
So, when your office is short one person and the phone is ringing, think about AI support.
When you are ready to solve the issues with your office phone, drop us an email, and we’ll help you toward the Amazon-like service your patients are looking for.
