Artificial intelligence can bring much value to the business side of optometry so doctors can be doctors.
RingIQ.ai can make the phone line do more for you without more marketing. RingIQ.ai can help take the load off your phone receptionist. RingIQ.ai can do more intelligent patient recalls. RingIQ.ai is also working on AI to review your insurance billing for missed opportunities.
If you don’t have AI working for you, beware: AI is likely working for someone close by like you and certainly 3rd Party insurance payers.
Here’s what RingIQ.ai has working:
Patient Call 2nd Chances – RingIQ AI program has learned from 300,000+ patient calls how patients request eye exams and why 30% of requests fail. We apply this learning and can prioritize your missed appointment requests. A one-doctor office can see 10-15 more appointments each month without spending any more on marketing.
Missed and After Hours – RingIQ.ai can pick up a patient phone call if your office phone receptionist cannot answer at that moment. Our AI agent, Iris, knows when your caller is about to leave, and Iris answers the phone politely and intelligently. Iris knows your available appointments, services, insurance, pricing, and location and can help your patients before they hang up to call someone else. We know that 50% of missed callers do not call back. We also know that half of those who call back want to book appointments. Wouldn’t it be polite to book an appointment on the first call?
Phone Receptionist – RingIQ.ai artificial intelligence can answer your office phone with intelligence 24/7, days, nights, weekends, and holidays. Real intelligence that books appointment requests understands exam types, insurance, and pricing, and answers patient questions about driving directions, office hours, and more. Iris, an AI agent, is a great second operator who always gives your office receptionist time to work with patients in your office.
Intelligent Recalls – Iris knows your patients. Intelligent recalls can reach out to last year’s patients and share individual patient recall information about insurance benefits, why the next visit is necessary, and of course, book an actual appointment time on the recall.
Insurance Reviews – Your office most likely files insurance claims based on “how it was done” by the last accounts billing person. It is hard to keep up with changes in insurance companies. Just get the money. Iris can look over your itemized insurance billing and let you know of missed opportunities based on your past records and what RingIQ learns over many doctors.
AI is coming to optometry, and it will help the doctor to be “the doctor.”
